Many years ago I worked with homeless teenagers and care leavers. Friday afternoons were often times of crisis, when things fell apart just before the weekend, and we were stretched to find solutions fast. The team's collective level of panic rose as the phones started ringing and we tried to respond to the calls for help from social workers and young people at risk of sleeping on the street. The pressure to come up with answers on the spot was tangible, but my boss at the time had a unique approach, which taught me that the instant reaction isn't always the best.  His response to crisis was to put the kettle on. The ritual tea making process bought thinking time. He would suggest that the person ring back in 10 minutes, and do you know what often happened? In that time, people found their own solutions. Not every time, of course. But the lesson is that when we are presented with a situation, we have a chance to decide how to respond.  In that brief moment before we react, we can take a breath, think, and choose our response.  There is a Chinese Proverb that goes like this:
"If you are patient in one moment of anger you will escape one hundred days of sorrow."
If all else fails, put the kettle on!